• High school diploma. Have deep knowledge of GDS systems such as Sabre, Galileo & Amadeus.
• Experience working in sales or public relations, preferably in the hospitality or travel industries.
• Customer-service experience.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in microsoft office suite.
• Data entry experience.
• Flexible working hours.

Responsibilities & Context

Reservation Agent Responsibilities:

Reservation Agent Responsibilities:

• Assisting and advising customers who may be choosing from a variety of travel options.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation or transportation on the customers’ desired travel dates.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Processing payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Selling and promoting reservation services.
• Answering any questions customers might have about the reservation process.
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
• Providing support to customers who may need to amend or cancel a reservation.

Compensation & Other Benefits

• Mobile bill, Tour allowance, Credit card, Medical allowance, Performance bonus, Provident fund, Insurance
• Salary Review: Yearly
• Festival Bonus: 2

Employment Status

Full Time

Job Location

Dhaka

Company Information

Make My Travel BD

Address

House-09; Road- 14; Sector -01; Jashimuddin, Uttara, Dhaka-1230, Dhaka,Bangladesh